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# KONTACTUS

KONTACTUS is a CRM, Customer Relationship Management Software for Project Management Teams. It has a multi-user environment where organisations can store information related to clients, customers, vendors and contracts in a systematic and standardised way. It allows Project Managers or Application Administartors in an organisation to store data in a secure environment and allow different levels of access to its team members for the information stored. It provides the following main functions.

MEMBERSHIP MENU
  1. Create basic information about one's own Organisation/ Company,
  2. Create a list of internal team Members within the organisation to access data with various access levels,
  3. Create a list of external team Members outside of the organisation to access date with various access levels,
  4. Create Member/ User profiles to store email addresses and phone numbers for receiving notifications/ alarms/ reminders,
ENTERPRISE MENU
  1. Create a list of Cities, States and Countries that your Organsiation operates in,
  2. Create a list of Locations (geographical) in which an Organisation/ Company operates in,
  3. Create a list of Programs on which an Organisation is working on,
  4. Create a list of Precincts (geographical) within a Program,
  5. Create a list of Chapters (periodical) within a Program,

  6. Create a list of Projects within a Program,
  7. Create a list of Regions (geographical) within a Project,
  8. Create a list of Phases (periodical) within a Project,

  9. Create a database of Partners/ Vendors with different levels of involvement,
  10. Create a database of Rates/ Prices received from different Partners/ Vendors on various Projects,

  11. Create a list of Contracts (commercial) within a Project/ Program,
  12. Create a list of Zones (geographical) within a Contract,
  13. Create a list of Stages (periodical) within a Contract,
  14. Create a list of Orders (commercial) within a Contract/ Project/ Program,
  15. Create list of Milestones within a Contract.
SETTINGS MENU
  1. Create a global list of Roles for Partners/ Vendors, such as Contractor, Developer, Supplier, Service Provider, Consultant, Investor, Manufacturer, Sub-Contractor, Sub-Consultant etc.,
  2. Create a global list of Activities for Partners/ Vendors, such as Design, Construction, Manufacturing, Design & Construction, Operations etc.,
  3. Create a global list of Specialties (global) for Partners/ Vendors, such as Concrete, Concrete - Precast, Steel Structures, Bridges, Geotechnical Investigation, Helicopter Services, Logistics, Food Services, Medical Services, Software, Telecommunications, Earthworks, Rock Blasting, Rock Anchoring, Facility Management etc.,
  4. Create a global list of Capacities (financial) for Partners/ Vendors, such as Under 1,000,000 Million, Under 2,000,000 Million, etc.,
  5. Create a global list of Events (global) or Levels of Involvement with Vendors, such as Pre-qualified, Not-Prequalified, etc.,

  6. Create a global list of Currencies for storing Rates/ Prices,
  7. Create a global list of Units for storing Rates/ Prices,
  8. Create a global list of CSI MasterFormat Divisions and Sections,
The above hierarchy helps to define a vendors Role as a e.g. Contractor, involved in the Activity of Construction, and has a Specialty in HVAC, and is having a Yearly Financial Capacity of 1,000,000.

It is important to note that the terms and definitions used in KONTACTUS may be different from practices in the industry, and users are encouraged to read the help section to understand the terms, definitions and hierarchies used in KONTACTUS. See the diagram below to understand the ideal heirarchies used in KONTACUS.

Cities
Locations
Programs
Precincts/ Chapters
Projects
Regions/ Phases
Contracts
Zones/ Stages
Orders

# CITIES

Cities are internationally defined areas in which an Organisation/ Company Operates.
e.g. An Organisation may be operating in various areas, such as.

  1. New York in New York, USA,
  2. Sharma in Tabuk, KSA,
  3. Toronto in Ontario, Canada.
# LOCATIONS IN CITIES

Locations are self-defined (or internationally defined) Geographical areas within Cities in which an Organisation/ Company Operates.
e.g. An Organisation may be operating in various areas, such as.

  1. A Location named New York 0 in New York City, NY, USA,
  2. A Location named New York 1 in New York City, NY, USA,
  3. A Location named New York 2 in New York City, NY, USA,
  4. A Location named ALMURUJ in Tabuk, Tabuk, KSA,
  5. A Location named Etobicoke in Toronto, Ontario, Canada.
  6. A Location named Mississauga 2 in Toronto, Ontario, Canada.
# PROGRAMS

A program is a group of projects. These projects are normally similar or related to one another. All the projects in a program are often managed and coordinated as a group instead of independently.
e.g. An organisation may be working on various programs or a single program at a single location, such as.

  1. "Municipality Infrastructure Program" at New York 1, New York, New York, USA,
  2. "Community Housing Program" at AlMuruj, Tabuk, Tabuk, KSA,
  3. "Power Generation Program" at a wider location in NWT, Canada.
# PRECINCTS IN A PROGRAM

A program can be divided in different geographical Precincts.
e.g. An organisation may be working on a program at a wider location, and may want to divide the program for easier management into smaller geographical areas, such as.

  1. Precinct 1 for "Municipality Infrastructure Program" at XYZ Municipality location in New York in USA,
  2. Region A for "Community Housing Program" at a wider location in Tabuk in KSA,
  3. Region Fort McPherson for "Power Generation Program" at a wider location in NWT in Canada.
# CHAPTERS IN A PROGRAM

A program can be divided in different chapters or gates, considering different timelines, achievements or periods.
e.g. An organisation may be working on a large program and would like to divide it, such as.

  1. Strategic Planning for "Municipality Infrastructure Program",
  2. Masterplanning for "Municipality Infrastructure Program",
  3. Business Case Development for "Municipality Infrastructure Program",
# PROJECTS IN A PROGRAM

A project is a temporary endeavor undertaken by a company or organization (such as the creation of a new product, service, or result). A program can be divided in different projects, considering different values, interfaces and disciplines.
e.g. An organisation may be working on a project before it becomes an awarded contract, such as.

  1. Sewerage System for "Municipality Infrastructure Program",
  2. Potable Water System for "Municipality Infrastructure Program",
  3. Sewerage Treatment Plant for "Municipality Infrastructure Program",
# REGIONS IN A PROJECT

A project can be divided into various geographical regions for ease of project management.

# PHASES IN A PROJECT

A project can be divided in to different timelines for ease of management.
# PARTNERS/ VENDORS

A Company/ Organisation deals with various Partners or Vendors for products and servcies. It is important to classify them and have contact information.
# PARTNER/ VENDOR STATUS

Companies develop varying degrees of relationships with Partners/ Vendors.
# PARTNER/ VENDOR RATES

A Company/ Organisation deals with various Partners or Vendors for products and services. It is important to keep a record of prices and unit rates acquired from the Vendors which helps in estimatimg for new projects and to observe trends.
# CONTRACTS IN A PROJECT

Not all Projects become contracts.
# ZONES IN A CONTRACT

A company or organization may divide a project into geographical zones for ease of project management.
# STAGES IN A CONTRACT

A company or organization may divide a project into stages depending on timelines for ease of project management.
# ORDERS IN A CONTRACT

Depending on the type of Contract, Orders may be issued for Works, Servcies or Purchases.
# MILESTONES IN A CONTRACT

Depending on the type of Contract, The Organisation and the Partner/ Vendor may decide to deliver the project according to preset and mutually agreed timelines/ milestones.